Link and download help
Understand why a link was rejected, why a format is missing, or why a completed file is no longer available.
Support center
Find the right help, quickly.
Start with the topic that best matches your issue. You can solve common account, download, and billing questions online or send our team the relevant details.
Help by topic
Choose what you need help with.
Account access
Recover access to an email-and-password account or choose a new password.
Billing and subscriptions
Manage a payment method, review invoices, cancel your plan, or understand a trial or weekly renewal.
Refunds and charges
Review refund eligibility or contact us about a duplicate, incorrect, unauthorized, or post-cancellation charge.
Copyright concerns
Report a rights concern or review what information is required in a copyright or DMCA notice.
Download troubleshooting
Four checks before you contact us
These steps resolve many link and file availability questions.
Check the URL
Use a direct public video, Reel, Pin, post, watch, Shorts, or Vimeo link from a supported platform.
Check availability
Private, login-only, live, deleted, geographically restricted, and DRM-protected videos cannot be processed.
Try the current link again
Temporary platform or network changes can interrupt a check. Retry once before submitting a technical request.
Review the job
If processing started, open Download History and include the relevant job details when contacting support.
Protect your account when asking for help.
VidTransfer support will not ask you to send a password, verification code, full payment card number, or social media login. Payment details are handled through Stripe.