Scope and who we are
This Privacy Policy explains how Ebiz Inc. collects, uses, discloses, and retains personal information when you visit VidTransfer, create an account, submit a video link, use a download feature, purchase Premium, or contact us.
Ebiz Inc. is the operator responsible for the VidTransfer service. This Policy applies to VidTransfer websites, accounts, and related support communications. A third-party website or platform linked from VidTransfer is governed by its own privacy policy.
Information we collect
Account and profile information
We may collect your name, email address, password hash or authentication-provider identifier, verification status, account settings, and records of policy or subscription consent.
Submitted links and job information
When you use the service, we process the video URL you submit, the source platform, requested format or quality, processing status, timestamps, technical errors, and download history associated with your account.
Subscription and payment information
Stripe provides us with customer, subscription, invoice, payment-status, and transaction references needed to manage Premium. Stripe processes payment card details; VidTransfer does not store full card numbers or card security codes.
Support and technical information
We collect messages and attachments you send to support. We may also collect IP address, browser and device details, referral page, access times, security events, rate-limit activity, and diagnostic logs.
How we receive information
We receive information directly from you, automatically from your browser or device, and from providers that support the service. Those providers may include an authentication provider when you choose social sign-in, Stripe for billing, and infrastructure providers used for hosting, databases, email, queues, storage, security, and processing.
When you submit a link, the service communicates with the relevant source platform or processing provider to inspect and process the URL you requested.
How we use information
We use information to:
- create, authenticate, secure, and administer accounts;
- validate submitted links, process jobs, and deliver temporary files;
- activate Premium, process renewals, maintain billing records, and provide receipts;
- apply usage limits and preserve download history;
- answer support, billing, privacy, and copyright requests;
- detect fraud, abuse, prohibited use, and security incidents;
- debug, maintain, and improve service reliability; and
- send service, policy, security, and transaction notices and comply with legal obligations.
Where applicable law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests in operating and securing the service, comply with law, and use consent where required.
Retention and temporary files
Completed download files are temporary and normally expire after 24 hours. A file may be removed sooner for security, legal, operational, or policy reasons.
Account, job, billing, support, consent, security, and diagnostic records are retained for as long as reasonably needed to provide the service, maintain business and tax records, resolve disputes, enforce agreements, prevent abuse, and meet legal obligations. Retention periods vary by record type and applicable requirements.
When information is no longer needed, we delete, de-identify, or securely dispose of it. Residual copies may remain for a limited period in backups or where retention is legally required.
How we protect information
We use safeguards designed for the nature of the information, including encrypted network connections, password hashing, access controls, private storage, temporary signed download links, logging, and monitoring. Access is limited to people and providers that need it to operate or support the service.
No system is completely secure. You should use a unique password, protect active download links, sign out on shared devices, and notify us promptly if you suspect unauthorized account access.
Your choices and privacy rights
You may update certain account details through VidTransfer and manage your subscription through Dashboard → Billing. Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection, or to withdraw consent where processing depends on consent.
Send a request to support@vidtransfer.com. Describe the request and the account email involved. We may verify your identity and authority before acting. Some information may be retained or a request may be limited where permitted by law, including for security, fraud prevention, accounting, legal claims, and compliance.
International processing
VidTransfer and its providers may process information in the United States and other countries where they operate. Those countries may have different privacy laws. Where required, we use recognized safeguards for international transfers.
Children’s privacy
VidTransfer is intended for adults and is not directed to children under 18. We do not knowingly collect personal information from a child through the service. If you believe a child has provided information, contact us so we can investigate and take appropriate action.
Changes and contact
We may update this Policy to reflect changes to the service, providers, practices, or legal requirements. The effective date will be revised, and material changes will be communicated through the service or by email when required.
Ebiz Inc.8735 Dunwoody Place, Ste R
Atlanta, GA 30350, United States
support@vidtransfer.com · (470) 206-9244