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General supportsupport@vidtransfer.com

Account & downloads

Get help with sign-in, link checks, processing, file availability, or download history.

Billing & subscriptions

Ask about a charge, cancellation, invoice, payment method, trial, or refund request.

Copyright concerns

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Do not include passwords or full payment card numbers.
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For technical help, include the source platform and the message you saw. For billing help, include the charge date and amount. Never send a password or full card number.