Questions, answered clearly.

VidTransfer currently supports public video links from TikTok, YouTube, Instagram Reels, Facebook, X, Pinterest, Reddit, and Vimeo. Platform support can change when those services update their sites or video delivery.

Paste a supported public video URL, check the available title and MP4 qualities, then choose a quality. Premium customers can start a background download and save the completed file while its temporary link remains active.

Yes. VidTransfer works in modern mobile and desktop browsers. Available formats, file handling, and download behavior can still vary by browser, device, and source platform.

No. VidTransfer does not request your TikTok, YouTube, Instagram, Facebook, X, Pinterest, Reddit, or Vimeo login credentials.

No. VidTransfer attempts supported public, non-DRM video links. A link may still be unavailable because it is private, login-only, live, deleted, geographically restricted, DRM-protected, or temporarily unsupported.

The platform may require login, limit the video by region or age, protect it with DRM, remove the post, or change how the page works. The message shown after checking the link should explain the most likely reason.

The quality menu shows compatible public formats found for that specific link. Resolution and file size depend on the source. VidTransfer cannot create a quality that the source does not make available.

No watermark removal is promised. The delivered file reflects the compatible public format available from the source.

Completed files are stored temporarily and normally expire after 24 hours. Download and keep your own copy before the temporary link expires.

No. Premium currently includes a fair-use limit of 25 download jobs per day. The limit helps maintain reliable processing for all customers.

Eligible new customers receive the first 24 hours for $0.00. Unless canceled before the trial ends, Premium renews at $9.99 USD every seven days until canceled.

Yes. The secure Stripe payment form opens directly on VidTransfer and collects a payment method when you start the trial. It shows the trial and renewal terms before you subscribe.

Yes. Open Dashboard → Billing and use the Stripe Customer Portal before the trial ends to prevent the first weekly renewal.

Open Dashboard → Billing, then open the secure Stripe Customer Portal. It provides the available payment method, invoice, and subscription controls for your account.

You must cancel an active subscription before deleting the account. Removing the app, abandoning the account, or simply not using VidTransfer does not cancel recurring billing.

Yes. Refund requests are reviewed under the Refund Policy. Duplicate or incorrect charges, charges after a confirmed timely cancellation, certain material technical failures, and refunds required by law may qualify.

Check that you are using the correct email address, then use the password reset page to choose a new password. Contact support if you still cannot access the account.

No. Payment details are handled by Stripe. VidTransfer stores the customer and subscription references needed to keep your account access synchronized.

Completed files are kept in private object storage and delivered through short-lived signed links. Anyone who receives an active signed link may be able to use it, so do not share it publicly.

No. A publicly accessible link does not itself grant copyright, privacy, publicity, or reuse rights. Download only material you own or have permission or another lawful right to save, and follow the source platform’s terms.

Use the contact form and choose Copyright Complaint, or email copyright@vidtransfer.com. Include the work, the relevant VidTransfer location or job reference, your contact details, and your authority to act.