Clear rules for charges and refunds.

Scope of this Policy

This Refund Policy applies to VidTransfer Premium subscriptions sold by Ebiz Inc. It supplements the Terms of Service and Subscription Terms.

Cancel before the next charge

You may cancel online through Dashboard → Billing and the Stripe Customer Portal. Cancellation stops future renewals and normally takes effect at the end of the current trial or paid billing period.

To avoid the first charge, cancel before the 24-hour trial ends. To avoid a renewal, cancel before the next billing time shown in the customer portal. Deleting an application, leaving the website, not using the service, or sending a request after renewal does not itself cancel a subscription.

When a refund may be approved

We review refund requests individually. A full or partial refund may be approved when our records reasonably confirm:

• a duplicate or incorrect VidTransfer charge;
• a charge made after a timely cancellation was confirmed;
• a material technical failure within VidTransfer prevented meaningful use during the charged period and support could not restore access within a reasonable time;
• the account was charged because of an error attributable to Ebiz Inc. or its billing integration; or
• a refund is required by applicable law.

Approval depends on account, payment, usage, cancellation, and technical records. Contacting support does not itself guarantee a refund.

Charges generally not refundable

Except where law requires otherwise or the circumstances above apply, subscription charges are generally non-refundable once a billing period begins. We normally do not refund for:

• forgetting to cancel before a trial or renewal;
• non-use, limited use, or a change of mind;
• an unsupported, private, deleted, restricted, DRM-protected, or unavailable video;
• changes made by a source platform that affect a particular link or format;
• failure to download a temporary file before it expires;
• account restriction caused by prohibited, abusive, or infringing activity; or
• bank fees, currency-conversion charges, or other costs imposed by a financial institution.

How to request a refund

Email support@vidtransfer.com from the address linked to your VidTransfer account as soon as possible after the charge. Include:

• your account email;
• the charge date and amount;
• the invoice or receipt identifier, if available;
• the reason for the request; and
• relevant cancellation confirmation, screenshots, or technical details.

Do not send full payment card numbers, card security codes, passwords, or sensitive identity documents by email.

Review and decision

We may ask for information reasonably needed to identify the payment, verify account control, or investigate a technical issue. We review subscription status, invoices, usage, cancellation events, and support records.

We will communicate the decision to the account email. If a partial refund or account credit is appropriate, the message will explain what is being provided. Account credit is offered only when stated and does not replace a refund required by law.

Approved refunds and timing

Approved refunds are returned to the original payment method through Stripe. Once submitted, they typically appear within 5–10 business days, although the exact timing depends on the payment network and financial institution.

If the original payment method cannot accept the refund, we will follow the payment processor’s available procedure. We cannot accelerate a bank’s posting time or redirect an approved refund to an unrelated payment method.

Unauthorized charges and disputes

If you do not recognize a charge, first check whether another authorized user started the subscription and review the Stripe receipt. Then contact support promptly so we can secure the account and investigate.

Submitting a payment dispute does not automatically cancel an active subscription. Cancel through Dashboard → Billing as well. Fraudulent disputes or materially false information may result in account restriction, while legitimate statutory dispute rights remain unaffected.

Legal rights and contact

This Policy does not limit any non-waivable refund, cancellation, or consumer right that applies where you live. If a mandatory law provides a different remedy, that law controls.